Cancellation and Returns Policy


  • You are welcome to cancel your order within 7 days of the date the order was placed. We do build these plunges with the add ons that you choose, so each tub is going to be different depending on whats been ordered. Please allow several business days for the refund/cancellation to process.


  • Returns will be accepted within 15 days after delivery. The customer will be charged for the cost of shipping and handling and the plunge will only be accepted if the plunge doesn't show significant signs of damage caused by the customer. The refund will be processed as soon as the plunge is back in King Kool's hands.